How to state no to pet sitting clients
As a pet sitter, you can’t be offered 24/7.
You deserve time off. You deserve to state no.
For some reason, though, pet sitters have a difficult time stating no. I believe it’s since we’re extremely nice people! We don’t want to let anyone down, particularly our customers.
But if you can discover the skill of stating no, your business will be stronger.
I’ve been a expert pet sitter for almost five years, as well as I’ve discovered to state no. Last week, I shared some advice on exactly how to get more pet sitting customers. Today, I’m sharing advice on exactly how to state no when you have more business than you need.
For more information, see my ebook on how do I begin my dog sitting business?
Why you should state no to some pet sitting customers.
You deserve time off.
If you’ve blocked off a weekend or a week for yourself, you requirement to stay with it. everybody deserves a vacation, even if it’s just one full day off.
Every time you try to take time off, you will most likely get pet sitting requests. This is a nice issue to have, however you requirement to politely turn down business in order to provide yourself an occasional break. then return to work refreshed!
Saying no enables you to offer a much better service.
Fewer clients means more interest for every pet. You’ll develop stronger connections with the pets as well as the owners.
If you are rushing from one visit to the next, you will be under constant stress. You may not notice a cut on a dog’s paw. Or you may not notice a feline threw up on the couch. You may even fail to remember to lock a door.
However, if you take a smaller number of clients, you will have the time to provide each pet the care she deserves. You’ll be relaxed, as well as you’ll have time to text pictures or leave handwritten notes. Your dog walks will be relaxed as well as enjoyable. You’ll have time to clean muddy paws or cuddle up with a feline on the couch.
I can’t tell you exactly how many pets you should see per day. The suitable number will be different for everyone. I only suggest you take fewer rather than more.
You want to be loyal to existing customers.
By stating no to new customers, you have the capability to state indeed to existing customers. It’s much better to turn away the people you’ve never met.
Some clients will have unfair expectations.
Emergencies come up, as well as you should do your finest to accommodate within reason. For example, an existing client may have to go to the hospital on short notice, so she asks you to inspect on her dogs.
But there are emergencies as well as there are “emergencies.” With some people, whatever is “urgent” as well as whatever is about them.
Some clients never plan ahead. They’ll phone call on Thursday evening as well as expect you to inspect on their dogs all weekend. even if you have some openings, you may want to state no.
Sometimes you’ll even get last-minute phone calls from prospective clients you’ve never met. They’ll ask, might you inspect on our dogs tomorrow morning? I suggest stating no. tell them you’d be happy to assist them out in the future, however you will requirement more notice.
सुरक्षा।
Sometimes you have to turn prospective clients away for security reasons. perhaps their dog is aggressive. perhaps the person lives as well far out of town as well as it’s blizzard season. perhaps the person lives in an apartment building where break-ins are common. perhaps you don’t feel risk-free walking dogs in specific neighborhoods. Whatever the reason, keep your own security in mind as well as state no accordingly.
Some clients are not worth the time.
Sooner or later you will come across a client who is not worth your time. Taking care of her pets is more difficulty than it’s worth. sometimes this is since the client is flat out rude, as well as sometimes it’s out of her control.
For example, perhaps she lives just a bit as well far from you. Or perhaps it always takes an hour to clean up after her untidy dog. perhaps her feline needs medication however won’t come near you.
She might be one of those people who always discovers a reason to complain. perhaps she doesn’t pay on time. Or perhaps she treats her dogs poorly as well as you concern about liability.
Whatever the reason, if it’s not worth your time, just state no.
How to state no to pet sitting customers
Remain polite.
Thank the person for her rate of interest in your business. You don’t owe her an apology, however you owe her a say thanks to you. tell her you hope to care for her pets in the future, as well as suggest one more pet sitter for the meantime.
Think about what you’ll state ahead of time.
Plan ahead of time what you may say, as well as method stating it। तपाईलाई नम्बरको कारण चाहिन्छ। तपाईले राज्यलाई आवश्यक छ “होइन, म त्यस समयमा प्रस्ताव गरिएको छैन। मलाई सम्पर्क गर्न को लागी तपाइँलाई सम्पर्क गर्न को लागी, साथै म तपाईंलाई अर्को पटक सहयोग गर्ने आशा गर्दछु। ”
एक प्रतीक्षा सूची सिर्जना गर्नुहोस्।
कहिलेकाँही यो राज्यको लागि सजिलो हुन्छ यदि तपाईं भविष्यको लागि प्रतीक्षा सूचीमा व्यक्तिलाई राख्न सक्नुहुन्छ।
तपाईंको दर वृद्धि गर्नुहोस्।
तपाईं मागमा हुनुहुन्छ, त्यसैले त्यहाँ तपाईंको दरहरू बढाउने कुनै कारण छैन। यदि तपाइँ अझै शुल्क अधिक, केहि ग्राहकहरु लाई स्वाभाविक रूपमा कम हुनेछ। थोरै व्यक्तिहरूको बारेमा तपाईंको सेवाहरूको बारेमा सोधपुछको साथ, तपाईं अक्सर राज्य गर्न आवश्यक छैन।
दरहरूमा अधिक जानकारीको लागि, मेरो ईबुकलाई घरपालुवा जनावरको व्यवसायलाई कसरी सुरू गर्ने भनेर हेर्नुहोस्।
तपाईंको प्राथमिकताहरू सम्झनुहोस्।
तपाईंले उच्च आवश्यकताहरू सेट गर्नुभयो तपाईं धेरै उत्तम सेवा प्रस्ताव गर्नुहुन्छ। तपाईं आफ्नो क्षेत्रमा धेरै उत्कृष्ट पाल्तु जनावर सिटर हुनुहुन्छ। व्यक्ति एक कारण को लागी प्रतिस्पर्धा को लागी बाहिर खोजी। यसले तपाईंलाई, बदमाशमा, उत्तम ग्राहकहरु छनौट गर्न सक्षम गर्दछ। यसको मतलब प्रत्येक पाल्तु जनावर सिटरको लागि फरक छ किनकि हामी सबै हाम्रा आफ्नै बलहरू र विशेषताहरू छन्।
म कुकुर चलिरहेकोमा ध्यान केन्द्रित गर्दछु, त्यसैले मेरा ग्राहकहरु लाई ठूलो, उच्च उर्जा कुकुरहरु लाई मुख्यतया मध्यम, उच्च उर्जा कुकुरहरु को लागी। तपाईको व्यवसाय फरक हुन सक्छ। सायद तपाईले साना कुकुर वा बिरालाहरूमा ध्यान केन्द्रित गर्नुहुन्छ।
तपाईंको ग्राहकहरूको छनौट गर्दै बुद्धिमानीपूर्वक तपाईंलाई तपाईंको व्यवसायको साथसाथै खुशी हुने मौका प्रदान गर्दछ।
के तपाईंले आफ्नो व्यवसायलाई धेरै पहिलो स्थानमा सुरु गर्नुभयो?
घरपालुवा जनावर बसेकोमा अधिक जानकारीको लागि, कुकुर बसिरहेको / हिड्ने कम्पनीको लागि आधारभूत व्यापार योजना उत्पादनमा हेर्नुहोस्।
के तपाइँ घरपालुवा जनावरको मालिक वा अन्य सेवा सम्बन्धित व्यवसायको मालिक हुनुहुन्छ?
तपाईं ग्राहकहरूलाई कहिले पनि भन्नुहुन्छ?
मेरो कुकुर हिड्दै साइन अप गर्नुहोस् साथै घरपालुवा जनावरको लिस्टिंग साथै एक महिना जब मबाट विशेषज्ञ सुझावहरू प्राप्त गर्दछ।